Privacy Policy


At FreightWise Services Pty Ltd, trading as FreightSafe, we value your privacy and understand the importance of keeping your personal information secure. We follow the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and are dedicated to fulfilling our obligations under this Act.

This policy sets out how we collect and treat your personal information.


What is personal information?
FreightSafe considers “Personal Information” to include any information about an identified individual or an individual who is reasonably identifiable:

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.


Who is covered by this privacy policy?
For purposes of this Privacy Policy, the term “you” or “your” refers to:

  • Business contactssuch as; experts instructed in relation to claims, service providers, suppliers, professional advisors, visitors to our offices, government officials and authorities.
  • Customers, such as; Clients whom we service, and any other customers or claimants utilising our Claims Management services.
  • Users who submit personal data via our sites or interact with our services, including businesses accessing our client portal or claimants accessing our online claim form.
  • Other Individuals, who interact with us, our site or services, such as visitors who browse our site or access our online claim form.


What information do we collect?

The types of personal information we may collect about you include your name, contact details including email address, mailing address, street address and telephone numbers, bank account details (where necessary to facilitate claim payments), details of goods under claim, information you provide to us through customer surveys, information about your browser session, access and use of our site, including through the use of internet cookies, and any other personal information requested by us and/or provided by you or a third party.


How we collect your personal information

We collect information about you from your interactions with us, for example when you use our online claim forms to submit a claim.


We also collect cookies from your computer which enable us to tell when you use our online tools or website and to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.


Purpose of collection

The purpose for which we collect, hold and use your personal information is to:

  • assist you with any claims you may make;
  • contact and communicate with you;
  • to investigate and process claims lodged;
  • contact you in response to a query or complaint, or if we need to tell you something important, comply with our legal obligations, or assist government and law enforcement agencies or regulators;
  • report to our referral or distribution partners.


Who do we disclose your personal information to and why?

Your personal information is not sold, traded, or rented out, rather it is used and disclosed in the course of our business operations. We disclose or transfer your information to:

  • our representatives, agents or contractors who provide services to us or on our behalf, including our legal, accounting and other professional advisors;
  • insurers, insurance intermediaries, underwriting agents and reinsurers;
  • our related companies;
  • anyone our business clients have appointed to assist in claims, including but not limited to, lawyers, service providers, suppliers and professional advisors;
  • financial institutions or service providers with an interest in any goods or property claimed; and
  • any other person authorised by you.

Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.


By using our website, you consent to the receipt of direct marketing material. We’ll only use your personal information if we’ve collected it directly from you and it’s something you’d expect to receive from us. We do not use sensitive information for direct marketing and will always provide an opt-out option to you.


Access to and correction of personal information

You may obtain access to the personal information we hold about you and request to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.


Complaint procedure

If you have a complaint concerning how we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Privacy Manager, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.


Disclosure of personal information to overseas recipients

We may disclose your personal information with related companies and third-party providers in other countries. If we share your information with a provider in a country with similar data protection laws and enforceable mechanisms, we are not liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. For jurisdictions with less comprehensive laws, we will take reasonable steps to secure contractual commitments from recipients to handle your information in accordance with Australian Privacy Principles and laws.

Changes to privacy policy

We may change this privacy policy from time to time. You can obtain a copy of our current privacy policy from our website or by contacting us using the details below.


How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us via: [email protected].