FreightSafe takes the work of managing claims off carrier’s, broker’s and underwriter’s desks and provides them with solutions to focus on their core competencies, while delivering exceptional service to their clients.

Where We’ve Been

FreightSafe is a professional third-party claims administrator that has been servicing the freight industry for over 17 years. Having made a significant impact on the transport industry, and how claims are managed for goods lost or damaged in transit, FreightSafe has provided tools to transport companies to shift their focus from “all care but no responsibility” to one in which they are able to offer compensation, provide their customer with comprehensive outcomes, while ensuring their business prospers financially.

Today FreightSafe services many of Australia’s largest freight companies as well as some of the world’s largest marine insurance brokers and underwriters.

Technology Focused

FreightSafe’s proprietary claims management system means that we can manage claims with incredible speed and accuracy. Shift unfortunately does happen in the world of freight, and the question becomes how a carrier responds. FreightSafe engages with claimants quickly, accurately and with a positive outcome in mind. This is all supported by our incredible systems, which we continue to invest heavily in.

We’re also data nerds. We have seen how data can inform and improve a carrier’s business remarkably. Capturing all data points relating to each claim, our cloud-based online reporting tools are able to offer insights into a transport business that were previously unavailable to the industry. Capture, learn, respond.

Creativity + Knowledge = Power

The transport industry is diverse. Whether you are a road transport provider, a rail operator, an airline, a shipping company, freight aggregator or 4PL provider; each has their own requirements. Creativity is what drives us in specifying practical, commercial and customer orientated outcomes to meet the needs of your demanding customers. Seventeen years of knowledge is what ensures we get it right.

Our team of professionals are focussed on ensuring the right solution is delivered for your specific needs.