Natalie and the team at FreightSafe are brilliant. Their service is second to none. They understand our clients need a prompt solution to their claims in a difficult time and they do so with courtesy and professionalism and understanding. We cant fault them and would highly recommend them. Thanks Natalie & the team and my clients thank you too. 🙂

– Lisa W

I must say I was pleasantly surprised with the claims process. Completed the claim form and attached all of my documentation, from there I was contacted by a claims assessor for further information and received a prompt outcome. Overall very pleased with the experience! They turned what could have been a terrible situation into a much less stressful and positive one. Will continue using my carrier due to them!

– Alanah Dunn

I was referred to Freightsafe after a courier damaged an item in transit. Jordan from Freightsafe worked hard to help me resolve my claim and I am very satisfied with the outcome. Thank you Jordan for making this a quick and easy process!

– Kevin Johnson

Hayden was clear and concise in what he needed to process our claim, sought clarification and extended confirmation through-out the process.
Thanks for your attention and diligence.

– Norm Sykes

Our claim was handled professionally and quickly.

– Christine Vertes

Had my first experience today with the team at Freight Safe and expected to be given the typical run around but couldn’t believe the good old friendly customer service I received. Angelique followed up with and ensured the whole process was effortless. I wish our other couriers used their service!

– Jacob Moore

2 years ago My InXpress franchise has a very pleasant working relationship with Freightsafe. They are very prompt, professional and knowledgeable. They have helped us through warranty claims for our customers. Highly recommend them to any business that require default cover for their shipments. Natalie De Silva, our claims assessor has been very efficient and my staff love working with her.

– Eugene Rusel

Angelique’s prompt service and professionalism made my experience easy. She was very helpful in resolving my issue quickly to the best of her ability. Appreciate your time Angelique.

– Dana G

Fastway lost an important consignment of ours but, to our surprise and without prompting, initiated a claim and Angelique Massa in Customer Service responded to our queries so promptly and efficiently, it changed a negative experience into a positive experience. Angelique was incredibly professional, friendly and effective – thank you!

– Fiona

Angelique Massa has been amazing, she followed up on an email that seemed to have slipped through the cracks and has assisted in settling a claim for some goods lost in transit. I couldn’t be happier with the assistance and follow through shown in this situation!

– Sierra Brassey

I recently had the misfortune of having my wine lost with Fastway Couriers. My claim was passed onto FreightSafe to assess and I have to say they handled my claim very professionally. The online claim form was straightforward and within a few days of completing the form I was contacted by one of their assessors. She helped me through the process and turned a bad experience into a not so bad experience. Hopefully, I won’t have to put in a claim again but if I do I know FreightSafe can handle it.

– OLIVERAUS

FreightSafe are always quick to process claims and polite in their communication.

– Kelly InkStation

Aramex is a great company to work with, they are quick with their email replies, although i have spoken to customer service, but im sure that during this pandemic event happening they are doing all they can do make deliveries happen as fast as possible.

– Ewing Fung

I found Angelique to be very helpful. In a professional and patient manner she reassured & assisted this non tech savvy guy to process my claim. Thank you Angelique.

– John Basile

I always have the most exceptional customer service when I get in touch with Angelique! Thank you so much for always going above and beyond

– Lisa Forrest

Compared other types of freight cover, FreightSafe have a straightforward process, a higher level of cover and action your claims promptly. The quality of service I received from claims assessor Michal was very professional and above par.

– Coffs Harbour Operations

Very happy with the service from FreightSafe who expedited my insurance claim quickly and professionally.

– Michelle Graham

Prompt reply from Freight Safe and Parcel King.
Keep up the great work, team.

– Austin Budiono

Hi I spoke with Michal Habora for a claim she is quite polite and helpful
with goo d knowledge she made claim made claim process quite easy and Hassel free

– Support Liquorkart

Angelique has been a pleasure to deal with, prompt, courteous and informative. Angel by name, angel by nature!! Thank you!

– Christopher McCormack

After some initial misunderstandings they worked together with me to achieve the best outcome

– admin acc

Michal Habora best employee of the company.
Very helpful. She deserve a best position in the comapny.
Thanks for help Michal

– Priyan Solanki

Great to deal with. Were very prompt with their responses and I got the answers to all my questions. Highly recommend.

– Sam Bowers

Awesome service, the friendly team were so quick to help me out with my claim form. Thank you FreightSafe!

– Kiron Ludwig